Veolia, the UK’s leading resource management company and recycling and waste management contractor for Telford & Wrekin Council is asking residents to give their feedback on the borough’s kerbside collection and Household Recycling Centre services.
The customer satisfaction survey which takes place every three years, helps gain feedback on the recycling and waste services offered to residents. The services delivered include collection of paper, cardboard, plastic, tins and glass, a free garden waste collection and a weekly food waste collection alongside general waste. The borough’s two Household Recycling Centres are open 362 days a year, offering a wider range of recycling opportunities alongside a paid for, but affordable, bulk waste collection service.
Steve Mitchell, Director West for Veolia said: “We are always striving to improve the way we deliver our services and it is crucial for us to gain feedback from residents, so we can plan to improve both the service we provide and the quality of the recycling we collect.”
Councillor Lee Carter (Lab), cabinet member for place (the economy & neighbourhood services), said: “The waste and recycling service is a cornerstone of any council’s work. It’s one of the few council services that is used by every single resident and business, and therefore a real marker of how well the council is serving its community.
“I would encourage all residents to complete this survey. Your input will help us congratulate the teams that are delivering a high quality service and enable us to improve any areas that you feel need attention.”
To enter the survey please visit https://twc-customer-satisfaction-survey.com/ The closing date for feedback is Friday 17 November 2023.